Frequently Asked Questions...
What kind of items do you have?
View our Collection here!
How do I make a reservation?
Reservations can be made online or by phone. To make reservations online, head to our collection page where you can view and add items to your cart for reservation. Our online calendar is live and so you will be able to see in real time which items are available for your selected date(s) and time(s). Once you have decided on the items you would like to reserve and have completed the online booking process, you will receive an email from us confirming your reservation. If you will be requiring delivery + pick up service (in Orange County only), this service will be processed after receiving your reservation when we can calculate mileage based on the event address you provided at the time of booking. This calculation will show up on the invoice we send out in your confirmation email.
How does your rental process work?
In order to reserve items for your date, a payment of 50% of the order total must be completed. Once this has been completed, and the contract has been signed and returned, your items will be officially reserved for your event! The remaining balance will be collected on the day of your rental reservation, and can be paid with card or cash. In the case of reserving online, the contract is considered signed as soon as you agree to the terms and conditions prior to completing your reservation.
How do I go about payment?
If reserving online, payment will be processed securely through PayPal or Stripe (whichever you prefer) while checking out. Otherwise we will send you an invoice and a secure link to pay via email through Quickbooks. Once you receive the invoice, just click on the "Pay Now" tab and from there you will be directed to a secure platform in which to enter your credit card information. Note: you DO NOT have to be a registered user of PayPal or Stripe in order to complete payment.
Do you require a security deposit?
A deposit of 50% of the order total will be charged up front and will go towards the total balance of the order. There is no additional security deposit required in order to reserve with us.
How long are your rentals good for?
Our rentals are good for a period of 24 hours, and after that if you need them longer, you will see a slight price adjustment there in your shopping cart online.
Do you deliver?
We deliver to addresses' located in Orange County, CA. Delivery fees are calculated based upon the total miles driven round trip (delivery & pick up - there back, there back) at $1.00 per mile.
Example: if your event is 10 miles one way from our office location, the total miles driven (there back, there back) is 40 X $1.00 for a total of $40.00 for delivery & pick up.
**Note: If you will be requiring a Late Night Pick up (9 PM & after), there is an additional $75.00 fee.
Can I pick up?
Yes! If the items you reserved do not require assembly, we are more than happy to have you pick up from our business location!
Where is your business located?
We are located off of 17th & Flower in Santa Ana. Our office address is 611 W. 17th St., Santa Ana, CA, 92706. We share the same office space as Meridian Property Management, which is located between the dental office and the barber shop.
Can I add additional items to my order if I already have a reservation?
If the item(s) you are interested in adding to your reservation happen to be available for your date, we would of course be more than happy to supply it for you!
I've changed my mind with the items I have already booked & would like to book something else instead.
While we cannot guarantee that items you are interested in will be available for your date, we will try our best to accommodate you. Please keep in mind that if your item(s) is/are available for your date, they may have a price difference, which will either add to your order total or take away from your order total, depending on what the item requested is.
Something came up & I need to cancel. Can I do this?
In the event there is a change of plans and you need to cancel, you may do so and will be reimbursed your full order amount so long as you cancel no less than 14 days prior to your scheduled event. Any cancellations made after this time frame will be subject to a cancellation fee equal to 50% of the order total.
I'm interested in renting, but would like to come see the items in person before booking. Is this possible?
Yes! We are happy to schedule an appointment for you to come see our inventory upon request.
My event will run late into the night. Do you offer late night pick ups?
We offer late night pick ups with an additional fee of $75.00, otherwise we will be more than happy to pick up from you in the morning time at no additional cost. A late night pick up is considered to be 9 PM and after.
I love everything on your website, but am looking for a particular item that I do not see.
If you have a particular idea in mind with regard to a rental item that you do not see on our website, please reach out to us and we will be more than happy to look into the possibility of building something/connecting you to another company that will fit your needs.
Oh no! There was an accident involving one of the items I rented & now it's stained/broken.
We understand that accidents can happen, which is why we will do our best to remedy the situation in a way that is as cost effective to our customers as possible. If an item does happen to break or become damaged, please do your best to notify us of the incident right away. In the case that an item is returned in a damaged state unbeknownst to the customer, A La Mode Collections will make a reasonable effort to notify the customer of such damages before the card on file gets charged. In the event an item is not returned at all, for whatever reason, the customer will be responsible for the full cost to replace the missing item plus whatever the cost for when the item is out of inventory for other parties who have already reserved it.
I recently got married and am looking to sell items that I purchased for my wedding.
We are a growing company and are always looking to add to our inventory! If you have items from a wedding or special occasion that you are looking to sell, please contact us & we will be more than happy to look into purchasing!